1. Creator Questions: Getting started Top ↑


      Who can post a project on Prevalidator?

    Prevalidator is open to any genuine startup with a clearly defined product or service as it's objective. Although a minimum viable prototype is desirable, a project without a prototype can be posted provided the startup team knows that it has the technology and expertise to implement the idea and can demonstrate that in their presentation. The ultimate decision as to whether the project is posted rests with Prevalidator and we will turn down projects that we consider have little chance of reaching fruition. You have the right to appeal this decision.

    For more information go to project eligibility

    Remember when you compile your project you are selling this idea to us, just as much as you are to the crowd. We are not here to hamper your ambitions, just to assure the quality of the projects that we host.


      How do I start a project?

    Click the green "Start Your Project" button on the Start Page. That will take you through the process of assembling your project. Its just a question of putting the right pieces in place. 


      How does the project review process work?

    When someone has finished building their project, they submit it to Prevalidator and we check to make sure it doesn't violate our project guidelines. A project is either approved or declined, and in some cases we'll reach out with a question asking for clarification. The creator has the ability to appeal a decline if they wish. Approximately 75% of submitted projects are accepted. The rest don't meet the guidelines.

    The reviwers also assess which grade the project fits into best.


      Can Prevalidator be used to validate any ideas?

    We allow startup ideas in the categories (software, hardware or services) of  medical, investment, real estate, publishing, toys, automotive, electronics, communications, photography, design, marketing, transport, information technology, food, accomodation, travel, tourism and environment

    Everything on Prevalidator must be a startup idea or concept. A startup has a clear goal, to produce and market a product or service.

    Check out our project guidelines for details.


      What are some things I should do before launching my project?

    You should:

    — Make a detailed budget of your projected costs. Use this to set a projected price of your product or service
    — Look closely at other Prevalidator projects, especially Staff Picks.
    — Consult Prevalidator School for tips and hints from our staff.
    — Have a plan for spreading the word about your project.

    Running a project is a lot of fun and a lot of work. Make sure you're ready before you launch!


      How long does it take for a project to launch?

    The amount of time it takes to build a project depends on how much work has been done ahead of time. If your projected product price and early adopter discount are already sketched out and your video is ready to go, you can get started pretty quickly. If you want to take longer to sculpt your project page, that’s cool too. There’s no deadline to launch.

    If you are trying to launch in a hurry, there a few things to keep in mind. Before you can submit your project to us you must register your project to receive funds. Budget your time and plan ahead.

    Once your project is submitted to us for a guidelines review, it will take us a day or two to get back to you (longer over the weekends). Submitting a project the day you hope to launch is not a good idea.


      What information should I share on my project page?

    After visiting your project page backers should have a clear sense of:

    — What it is you are trying to produce
    — How you will do it
    — Your qualifications to complete this project
    — The identities of the people on your team (if you have one)
    — How far along the development path your project is

    The more information you share, the more you will earn your early adopters trust.

    Remember, this is a sales page for your project. It must interest, excite and engage the reader in your product and your team. It must establish your authenticity and credibility. It is worth spending time and money to get the right result. Check out pages on the top crowdfunding sites and copy their best ideas and approaches.


      Is a video required to launch? How do I make a good one?

    Videos are not required to launch, but projects with a video attract over 50% more attention. So we highly recommend that you include one! Visit Prevalidator School for tips on making a great video.


      What is the typical discount offered to an early adopter?

    Typically a 50% discount off the projected price of your product or service would be offered to an early adopter who would pay 10% of the projected price to secure this discount. You can also offer tiered structures to offer different discounts for different prepayment amounts.


      What else is offered to early adopters?

    A channel of commuication between the owners/developers of the startup and the early adopters is opened. Through this, project news and progress is communicated to the early adopter and ideas/feature suggestions etc. are fed back to the owners/developers. The early adopter becomes a "development insider".

      What does estimated delivery date mean?

    The estimated delivery date for the product or service is the date you expect to deliver that to early adopters. 

    If you're not sure what the estimated delivery date is, take some time out to create a timeline for your project so that you have a good sense of when you'll complete it. Choose a delivery date that you feel confident about and will be working towards. Don't be afraid to give yourself some breathing room. It's always good practice to under-promise and over-deliver.


      How do I charge shipping on my product delivery?

    In general, the cost to mail your early adopters their product or to provide their service should be taken into account when you set your pricing and discount.

      Can a prebuy be cancelled?

    No, the users account is debited immediately. 


      If I choose a subcategory, will my project also show up in the main category?

    Yes. your project will appear in the Popular section of the main category as well as the Popular section of the sub category.


      Can I run more than one project at once?

    We rarely permit running multiple projects at the same time.


      How do I know someone won't steal my idea?

    Being open and sharing ideas is an essential part of Prevalidator. The platform is collaborative by nature, and is a powerful community-building tool for project creators. If you are unwilling to share information about your project with early adopters then Prevalidator probably isn’t for you.


      Can I share my project with friends before I launch?

    Yes! Having friends and collaborators look at what you’ve put together can be really helpful and reassuring. Just click “Get preview link” at the top of your project preview while you're creating your project and send the link to anyone you'd like. The link isn't password protected, so it's very easy to share with friends.

    If you shared your preview link and don't want people to see it anymore, you can always click “Disable preview link” at the top of your project preview. Toggle on and off at will!


      I'm collaborating on my project with others. Can we all be listed as the project creator?

    Each project is linked to a single Prevalidator account, but you can list the members of your team (bandmates, etc.) in your bio, which will show on your project page. You can edit that from your account page.



      How do I include images or other media in my project description?

    There are two ways to include photos and images in your description, either uploading them directly from your computer or embedding them.

    If you upload images, they must be 10MB or less and one of the following file types: JPEG, PNG, GIF.

    If you choose to embed, the images need to first be hosted on another website — like Flickr, Photobucket, or your personal blog or website. Just click on the Image button in the text editor, paste in a link to the photo, and click "Add Image." Make sure the URL you pasted in ends with an image file extension, like .jpg or .png. If you have trouble finding the correct URL, just right click on the image (or control + click on a Mac) and select "Copy Image Location."

    You can also embed videos and audio in your project description and updates (e.g., from Youtube, Vimeo, SoundCloud, Flickr, etc.). However, you cannot embed your main project video; you must upload the original video file.


      How long does a project remain on Prevalidator?

    Forever! Projects are not closed or taken down, they remain on site for reference and transparency.

    For the same reasons, projects cannot be deleted, even if they were canceled or unsuccessful. Please note that deleting your Prevalidator account will not delete your project.

    Users will continue to read about your project and this is useful exposure for you.

      Can I use copyrighted material as part of my project?

    Don't use music, images, video, or other content that you don't have the rights to. Using copyrighted material is almost always against the law and can lead to expensive lawsuits down the road. The easiest way to avoid copyright troubles? Either create all the content yourself or use content that is free for public use. For example, you may be able to use some Creative Commons-licensed music — per the terms of their licenses — that's available on SoundCloud. Other resources you can explore: Vimeo Music Store, Free Music Archive, and ccMixter.



  2. Creator Questions: While project is live Top ↑

      What are project updates?

    "Project updates" refer to what is essentially each project's blog. Project creators use updates to keep their early adopters informed on the development of the project, and every update is emailed directly to early adopters. Some creators may post every day, others may do it rarely, but it's the best way to keep backers informed of a project's progress.

    Creators are encouraged to include media in their updates, whether by embedding them or uploading directly (images up to 10MB).

    Each post can be made publicly viewable or early adopters only. Early adopters-only updates allow you to communicate privately with them as a group.


     Can a project be edited after launching?

    Yes, you can edit the following content after launching:

    — Project description
    — Video and image
    — Prebuy options (add new ones or edit those not yet prebought)
    — Your profile
    — Project FAQs

    The only things that cannot be edited after launch are:

    — The funding goal
    — The project deadline
    — Your Prevalidator name
    — Prebuys that have already been made by an early adopter

    To edit your project, log in, then go to "Start" then select the relevant project.


     What is my responsibility for answering questions from early adopters and site users?

    People will reach out during the course of the project with questions about your project. These may range from queries on delivery dates to specific technical questions. These inquiries should be answered promptly and, in cases where other early adopters are asking the same information, publicly with a project update and through your Project FAQ (under your project description). Transparency is vital on Prevalidator.


      Can projects be edited after validation is completed?

    No. Every project is preserved as it ended. Creators are encouraged to use project updates to add new information to the project's development.  


      How does the Popular page work?

    The Popular page in Discover is divided into categories, and each category rotates when it’s refreshed. The page is populated by an algorithm that takes many factors into account that measure, well, popularity!


       Where can I find my project on Prevalidator?

    Every project that launches on Prevalidator can be found on the Recently Launched page in Discover. Your project will also pop up in the Popular section of its corresponding category and subcategory as well as the Currently Funding section of your city.

    Lots of people who come to Prevalidator browse around and look for projects, but keep in mind that when it comes to getting new early adopters, getting the word out through your own networks is the most effective. Most of the people who buy into your project will be friends, friends of friends, or fans of the work you do.


        How does a project become a Staff Pick?

    At Prevalidator, we spend a big part of our day keeping up with projects. Every morning our editorial team opens hundreds of tabs in their browsers and watches all of the project videos that launched in the last 24 hours. When something sticks out as particularly compelling, whether it’s a really fun video, creative and well-priced prebuy deals, a great story, or an exciting idea (ideally all of the above!), we make the project a Staff Pick.

    We add to Staff Picks throughout the day and throughout the life of a project. We want this page to be ever-evolving and just one way of many for people to find great projects.



  3. Creator Questions: After project ends Top ↑

     If my project has early adopters, what happens next?

    Your early adopters are your first customers. They will become your brand ambassadors if their experience with you and your product live up to their expectations.  Look after them, encourage them to spread the word, share and consult with them and treat them like VIPs. It is as much about the experience as the product itself.


     Can I retry my project if I don't get early adopters?

    Yes. You can always try again but make sure that what you present and how you present it is new, different and better than your last project. Repeating the same project in the same way will produce the same result.   


     How can I get my early adopters' information (mailing address etc?)

    Once your project has early adopters, you can create surveys (from your Early Adopter Report) to request any info you need, such as their mailing address or other details.

    Responses will be listed next to each early adopter’s name on your Early Adopter Report pages, and you’ll also be able to download Excel-compatible (csv) spreadsheets.


     How many surveys can I send my early adopters?

    Surveys can only be sent once, so ask for everything you need.

    If you do miss something or need information before your project ends, you can always message all  prebuyers through the Early Adopter Report.


     What do I do if I miss my Estimated Delivery Date?

    The Estimated Delivery Date is intended to set expectations for prebuyers on when they will receive their product or service. Setbacks are common to any project, and creative ones especially. When the unforeseen occurs, creators are expected to post a project update explaining the situation. Sharing the story, speed bumps and all, is part of the Prevalidator experience.

    Creators who are honest and transparent will find prebuyers to be far more forgiving. We’ve all felt the urge to avoid things when we feel bad about them, but leaving prebuyers in the dark makes them assume the worst. It not only reflects badly on the project, it’s disrespectful to the support that community has given and to other Prevalidator creators. Regular communication is a must.


     Are projects that did not get early adopters browsable on Prevalidator?

    All projects are accessible through Prevalidator's search and the profile pages of the project's creator and early adopters. When users click on a creator's profile they can see all of the creator's past projects — successfully and unsuccessfully prebought.

    In terms of external search (Google, Bing, etc.), Prevalidator de-indexes projects that did not get early adopters. This means that unsuccessful projects don't show up in those search results. This was implemented after receiving many requests from former project creators who were finding their unsuccessful projects ranking extremely high — in some cases as the #1 result — in Google searches for their name.



  4. Creator Questions: Troubleshooting Top ↑



    My project was declined but it meets the project guidelines. What do I do?

    If you feel that your project does meet the project guidelines, you can submit an appeal for reconsideration.

    In an appeal, you have 500 characters to let us know why you think your project meets the project guidelines and should be reconsidered for launch. A Prevalidator staff member will review your project again and take your appeal into consideration. If your appeal is declined, the process ends there. The project submission in question will be closed, but you can always submit a different project.


    Why would a project be suspended?

    A project may be suspended if it:

    • Violates or acts inconsistently with the letter or spirit of the Prevalidator Guidelines or Terms of Use.
    • Materially changes the prebuy discount or price
    • Makes unverifiable claims
    • Exhibits actions that are more closely associated with fraudulent or high-risk activity


    What happens when a project is suspended?

    Prepayment for the project stops. Both the project’s creator and prebuyers are notified via email. 

    Existing prebuyers are refunded.


    Is a suspension reversible?

    No. Once a project has been suspended it cannot be undone.


    Can I find out why a project was suspended?

    No. For legal and privacy reasons, Prevalidator does not comment on moderator actions.


    Can I prebuy into my own project?

    No. Credit card rules forbid project creators from paying themselves.