1. Backer Questions: Prebuying a project Top ↑

     How do I prebuy into a project?

    To prebuy into a project, just click the green “Prebuy into this project” button on any project page. You will be asked to enter your prebuy amount and select an option.


       Is my prebuy amount publicly displayed?

    No. Only you and the project creator will be able to see your prebuy amount.


      If I prebuy, what info does the project creator receive?

    Project creators see your Prevalidator name, your prebuy amount, and the prebuy option you've selected. We also also give the project creator your email address.


      What if I want to prebuy anonymously?

    We don't currently have an anonymous prebuy feature. You are free to choose any name you wish, though, so you could hide your identity that way if you like. Otherwise, we hope you're okay with showing your full name and support.


      Do I get notified of number of prebuys at the expiry of the offer?

    We’ll send you an email with all the stats.


       What do I do if I have questions about a project?

    Ask the creator! At the bottom of each project page there’s an “Ask a Question” button. This will send your question directly to the creator.

    If you are already an early adopter and you would like to make your question public, you can post a comment on the project. The creator will be notified by email when you do.


       Can I cancel a prebuy?

    No, by prebuying, you are committing to  supporting that project. Your account or credit is immediately debited. Please be sure you want to prebuy before committing yourself.


      Who is responsible for fulfilling the promises of a project?

    It is the responsibility of the project creator to fulfill the promises of their project. Prevalidator reviews projects to ensure they do not violate the project guidelines, however Prevalidator does not investigate a creator's ability to complete their project.

    Creators are encouraged to share links to any websites that show work related to the project, or past projects. It's up to them to make the case for their project and their ability to complete it. Because projects are usually funded by the friends, fans, and communities around its creator, there are powerful social forces that keep creators accountable.

    The web is an excellent resource for learning about someone’s prior experience. If someone has no demonstrable prior history of doing something like their project, or is unwilling to share information, prebuyers should consider that when weighing a prebuy decision. If something sounds too good to be true, it very well may be.


       How do I know a project creator is who they claim they are?

    Perhaps you know the project creator, or you heard about the project from a trusted source.

    Maybe they have a first-person video. That would be hard to fake. "Is it really U2?!" Well, it is if Bono's talking about the project.

    Still not sure? Look for the creator bio section on the project page. Are they Facebook Connected? Do they provide links for further verification? The web is an invaluable resource for learning more about a person.

    At the end of the day, use your internet street smarts.


      Do projects have RSS feeds?

    Each project has an RSS feed of its project updates. You can find it in the project's share section. (Note that prebuyer-only updates are not included.)

    There’s also an overall RSS feed of recommended projects, which you can subscribe to here: http://prevalidator.com/projects/feed.atom


      What does the Remind Me button do?

    The Remind Me button lets you keep tabs on projects you’re interested in but maybe aren’t ready to prebuy yet. When you start a project, you’ll see its updates in your Activity feed (no emails) and you can reference it at any time in your starred projects. 48 hours before the project ends, you’ll get a reminder email giving you a chance to become a prebuyer before the deadline.



  2. Backer Questions: Receiving your Product Top ↑

       How will project creators get my info to deliver my product?

    Project creators will send you an email survey to request any info they need to deliver you and your fellow prebuyers’ products, such as your mailing address or other details.

    Surveys are sent only after a project has a shippable product.  As an early adopter you will have been updated throughut the development process.  If you think you might have missed a survey email, please log into log in to your Prevalidator account to check for messages from project creators.



     How do I know when a product will be delivered?

    As an early adopter you will have a good idea as to when the product is shippable. Don't be afraid to ask for projected delivery dates Stay in touch with the Projects have an Estimated Delivery Date under each reward. This date (month and year) is entered by project creators as their best guess for delivery to backers.

    If a creator is communicative about delivery taking longer than expected, we ask that you take that transparency into account. If a creator is not communicating and you want to know what’s going on, contact the creator by posting a public comment or sending a private message.



  3. Backer Questions: Profile settings Top ↑

     How can I change my profile name?

    Make sure you’re logged in to Prevalidator and go to your profile page.


     I forgot my password, how do I log in?

    You can request a password reset at the bottom of the login page.


     How can I change the email address associated with my account?

    Make sure you’re logged in to Prevalidator and go to your account page.


     How do I unsubscribe from or adjust which emails I receive?

    Make sure you’re logged in to Prevalidator and go to your notifications page.


     How do I delete my account?

    Your account can be deleted from your account page. Warning: this is not reversible!


     What is a vanity URL?

    A vanity URL is like a personalized URL. You can set a special URL for your Prevalidator profile so that instead of being recognized by a series of numbers (e.g., http://www.Prevalidator.com/profile/1234567890), it can be recognized with a name or a word of your choosing (e.g., http://www.Prevalidator.com/profile/yourname). If you'd like to create one, you can do so on your profile page.


     What are Curated Pages?

    Curated Pages are open to cultural organizations and institutions in creative fields: museums, film societies, record labels, publishers, creative trade organizations, educational institutions, and more. Featured projects can be directly associated with an organization or simply align with its mission. As long as the project is on Prevalidator, it can be featured on a Curated Page.

    If you're an organization looking to start a Curated Page, please know that they are extended by invitation, with an editorial focus in mind. We typically work with cultural organizations, arts groups, and educational institutions.